FAQ
When will my credit card be charged?
After you place an order with iFashionMall.com your credit card will be charged if your order is ready to ship. If we do not have your order in stock a customer service representative will email or call you with the status of your order. Sometimes your order may be placed on back-order. If this occurs we will email you with the status once the item is back in stock and ready to ship.
How long does it take for me to get my money back after I return my item to you?
After you send back your item, it can take up to 3-4 days to process your return. Once we know that your item has been returned (You must adhere to our return policy) we will process your credit for that return. You should see a credit on your credit card statement 7-10 business days after we receive your return.
I returned my item and still don't see a credit?
If you still don't see a credit on your credit card that you used to purchase your item please make sure to fallow these steps:
1. Make sure you allowed enough time for us to receive your item.
2. Remember that if you shipped an item back to us it can take up to 7 business days for us to receive that item.
3. After we issue you a credit it can take up to 7 business days for your credit card company to show the issued credit.
Steps we recommend you take if you have waited more the 14 business days after you sent back your returned merchandise:
1. Track your return via USPS.com or UPS.com in order to see if we received your return.
2. Call or email us to verify that we received your return.
3. Call your credit card company to see if we have issued your credit. Do not rely on logging onto your credit cards online website. Sometimes it takes extra time to update their website.
If you do not see a credit issued and your bank does not show any credits CALL US or email or billing department.
Return Policy
Read our return policy before obtaining an RMA# CLICK HERE
By placing an order with iFashionMall.com you must agree to our returns & exchange policy. We have the right to refuse returns if you do not meet our guidelines.
PLEASE NOTE: If you return your original item for an exchange and then want to return your exchange back, you will only receive store credit.
After you place an order with iFashionMall.com your credit card will be charged if your order is ready to ship. If we do not have your order in stock a customer service representative will email or call you with the status of your order. Sometimes your order may be placed on back-order. If this occurs we will email you with the status once the item is back in stock and ready to ship.
How long does it take for me to get my money back after I return my item to you?
After you send back your item, it can take up to 3-4 days to process your return. Once we know that your item has been returned (You must adhere to our return policy) we will process your credit for that return. You should see a credit on your credit card statement 7-10 business days after we receive your return.
I returned my item and still don't see a credit?
If you still don't see a credit on your credit card that you used to purchase your item please make sure to fallow these steps:
1. Make sure you allowed enough time for us to receive your item.
2. Remember that if you shipped an item back to us it can take up to 7 business days for us to receive that item.
3. After we issue you a credit it can take up to 7 business days for your credit card company to show the issued credit.
Steps we recommend you take if you have waited more the 14 business days after you sent back your returned merchandise:
1. Track your return via USPS.com or UPS.com in order to see if we received your return.
2. Call or email us to verify that we received your return.
3. Call your credit card company to see if we have issued your credit. Do not rely on logging onto your credit cards online website. Sometimes it takes extra time to update their website.
If you do not see a credit issued and your bank does not show any credits CALL US or email or billing department.
Return Policy
Read our return policy before obtaining an RMA# CLICK HERE
By placing an order with iFashionMall.com you must agree to our returns & exchange policy. We have the right to refuse returns if you do not meet our guidelines.
PLEASE NOTE: If you return your original item for an exchange and then want to return your exchange back, you will only receive store credit.
